Shop
Via Zocco, 99
36047 Montegalda
Vicenza - Italy
info@fgf-industry.com
P.IVA: 03315890289
This notice describes which of your personal data is collected by "FGF Industry S.p.a." and "FiloBlu S.P.A." (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR. In general, we collect your data when you create an account on our online store www.tenc.com (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request and information) and to provide better services, marketing and support for you and other customers, as set out above. 1. Who processes your data: data controllers“FiloBlu S.p.A.” (hereinafter “FiloBlu” o “FB”), in Santa Maria di Sala (VE), Via Caltana n. 116/C, codice fiscale e partita IVA, e-mail: privacy@filoblu.com;FGF Industry S.p.a., Via Zocco 99, 36047 Montegalda, P.IVA n 03315890289 are the joint controllers of your data. In accordance with Art. 26 GDPR, you are hereby informed that GGE is the controller of your personal data for the purposes of: processing and managing your orders, shipping the products you have bought, providing you with the necessary after-sales support, managing the return of purchased products, complying with taxation law. In accordance with Art. 26 GDPR, you are hereby informed that FGF Industry S.p.a., is the controller of your personal data for the purposes of: managing Store accounts when transitioning to new operators or internalising the services currently entrusted to FiloBlu; helping FiloBlu identify your location in order to abide by the legal or contractual warranties, including managing product return procedures; managing and maintaining the Store; and, subject to your consent, marketing. FiloBlu is the controller of your personal data for the purposes of fraud check, transaction managing trough the payment gateways and invoicing your orders.2. (DATA PROTECTION OFFICER – DPO)As per Art. 37 of Reg. 679/2016, the Data Processing Officer (DPO) appointed by FGF can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@fgf-industry.com.The Data Processing Officer (DPO) appointed by FiloBlu can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@filoblu.com. 3. Which data we process - Type of data processedYour contact and account data. We will retain the contact information you provide (for example, your first name, surname, address, telephone number, email, country of residence,) when you create an account on the Store, purchase a product and/or take part in our competitions or promotions. Your payment and invoicing data. We will retain the payment and invoicing data that you provide (for example, credit card number, post code and address) when you purchase a product, for the purpose of managing your order and shipping the products. At your request, we can also retain the payment and invoicing data in order to make future purchases easier. Website use data. By using our website, you agree for us to process the data from your browser and the device you are using, as well as your IP address (this is the number that identifies a specific device on the internet and that is needed for your device to communicate with websites). We can analyze which site you have come from, what you have done and what you have not done on our website. 4. Where we get your data - Data collection method:Directly from you. For example, if you register to make a purchase from the Store, create an account, take part in a competition, ask us a question or contact with our call centre. If you do not send us your data, you will not be able to register at the Store and will therefore be unable to purchase any products offered for sale. Through the use of the Store's features. We use cookies and other technology, such as pixel tags, on our websites and in our emails in order to collect your usage data and to make better targeted promotions. To find out more, please view our Cookie Policy.
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