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If you have any further queries regarding your online purchase, like questions about your order status, your order shipment, your refund, please contact us through our contact form or by phone.

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Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 8 a.m. to 6 p.m GMT+2 (Berlin).

Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.

Call us at the local dedicated number displayed here

it +39 011 753 8969

en +44 20 7031 6093

ger +49 32 212294640

es +34 919 17 63 31

usa    +1 646 712 9754

fr +33 9 80 80 28 80

ir +353 1 582 0086

au +43 720 317442

sw +41 61 500 05 25

nv +31 85 808 5112

Please note that our Customer Service is closed on the following days:

  • 01/01/2021
  • 06/01/2021
  • 07/01/2021
  • 05/04/2021 Customer service will be carried out from 8.00 to 16.00 (CET)
  • 24/08/2021 Customer service will be carried out from 8.00 to 16.00 (CET)
  • 01/11/2021 Customer service will be carried out from 8.00 to 16.00 (CET)
  • 08/12/2021 Customer service will be carried out from 8.00 to 16.00 (CET)
  • 24/12/2021 Customer service will be carried out from 8.00 to 12.00 (CET)
  • 31/12/2021 Customer service will be carried out from 8.00 to 12.00 (CET)

For offline requests or specific information on the products, we invite you to contact the brand directly.


Physical address where to send the product, please read before the refund policy here https://www.tenc.com/eshop/cms/action/list/type/help/isPublished/1/

MT3 NETWORK SRL
Via Mestrino, 47/L
35010 Villafranca Padovana (Fr. Ronchi)
Padova - Italy