If you have any further queries regarding your online purchase, like questions about your order status, your order shipment, your refund, please contact us through our contact form or by phone.
Enter your e-mail address and password to login and complete the contact form
Please enter your Email address and Order code to write us a message:
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 8 a.m. to 6 p.m GMT+2 (Berlin).
Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.
Call us at the local dedicated number displayed here
+39 011 753 8969
+44 20 7031 6093
+49 32 212294640
+34 919 17 63 31
+1 646 712 9754
+33 9 80 80 28 80
+353 1 582 0086
+43 720 317442
+41 61 500 05 25
+31 85 808 5112
Please note that our Customer Service is closed on the following days:
For offline requests or specific information on the products, we invite you to contact the brand directly.
Physical address where to send the product, please read before the refund policy here https://www.tenc.com/eshop/cms/action/list/type/help/isPublished/1/MT3 NETWORK SRLVia Mestrino, 47/L35010 Villafranca Padovana (Fr. Ronchi) Padova - Italy
This notice describes which of your personal data is collected by Zerogrey S.r.l. and by FGF Industry S.p.a. (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR. In general, we collect your data when you create an account on our online store www.ten-c.it (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request and information) and to provide better services, marketing and support for you and other customers, as set out above.