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Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 8 a.m. to 6 p.m GMT+2 (Berlin).

Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.

Call us at the local dedicated number displayed here

+39 0418849049

Please note that our Customer Service is closed on the following days:

  • 01/01/2024
  • 01/04/2024
  • 25/04/2024
  • 01/05/2024
  • 15/08/2024
  • 01/11/2024
  • 25/12/2024
  • 26/12/2024

For offline requests or specific information on the products, we invite you to contact the brand directly.


Physical address where to send the product, please read before the refund policy here https://www.tenc.com/eshop/cms/action/list/type/help/isPublished/1/

MT3 NETWORK SRL
Via Mestrino, 47/L
35010 Villafranca Padovana (Fr. Ronchi)
Padova - Italy