Shop
If you have any further queries regarding your online purchase, like questions about your order status, your order shipment, your refund, please contact us through our contact form or by phone.
Enter your e-mail address and password to login and complete the contact form
Please enter your Email address and Order code to write us a message:
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 8 a.m. to 6 p.m GMT+2 (Berlin).
Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.
Call us at the local dedicated number displayed here
+39 011 753 8969
+44 20 7031 6093
+49 32 212294640
+34 919 17 63 31
+1 646 712 9754
+33 9 80 80 28 80
+353 1 582 0086
+43 720 317442
+41 61 500 05 25
+31 85 808 5112
Please note that our Customer Service is closed on the following days:
For offline requests or specific information on the products, we invite you to contact the brand directly.
Physical address where to send the product, please read before the refund policy here https://www.tenc.com/eshop/cms/action/list/type/help/isPublished/1/MT3 NETWORK SRLVia Mestrino, 47/L35010 Villafranca Padovana (Fr. Ronchi) Padova - Italy
This notice describes which of your personal data is collected by Zerogrey S.r.l. and by FGF Industry S.p.a. (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR. In general, we collect your data when you create an account on our online store www.ten-c.it (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request and information) and to provide better services, marketing and support for you and other customers, as set out above.
To analyse how the site is used, we use Google Analytics, a web analysis service provided by Google Inc. ("Google") which leaves cookies on your computer so that we can perform our statistical analyses. The data collected is aggregated and does not allow us to identify you in any way. To read Google's privacy notice for the Google Analytics service, please visit this website http://www.google.com/analytics/learn/privacy.htmlhttp://www.google.com/analytics/learn/privacy.html. To read Google's privacy policy, please visit this website https://policies.google.com/privacy. You can refuse to accept Google Analytics cookies by following this procedure (https://tools.google.com/dlpage/gaoptout?hl=). As such, if you continue to use the Arduino site without refusing Google Analytics cookies, you agree to your data being processed by Google strictly in the ways and for the purposes outlined above. How to disable technical cookies. You can change your browser's settings to disable cookies. Some of the site's features may not work correctly if you do so. Below you will find links explaining how to disable cookies on a range of browsers (for any other browser you may be using, we suggest searching for this option in the software's help section, which you can normally access by pressing the F1 key): Internet Explorer: Click the tools button and then 'internet options'. Click the privacy tab and in 'settings' move the slider up to block all cookies. Google Chrome: Click the menu in the browser's toolbar. Select 'settings'. Click 'advanced'. In the privacy section, click the 'content settings' button. Select 'allow sites to save and read cookie data'. Mozilla Firefox: Click the menu button and selection 'options'. Select the privacy tab. In the history drop-down menu, select 'use custom settings for history'. To activate cookies, tick 'accept cookies from web sites'; to disable them, untick the box. Safari: Click the 'Safari' button on the menu bar, then 'preferences'. Now click on 'privacy', then 'details' to select the site, then click 'remove'. Alternatively you can disable Google Analytics cookies only by using the opt-out add-on provided by Google for major browsers https://tools.google.com/dlpage/gaoptout?hl=
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