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INFORMATION IN ACCORDANCE WITH ART. 13 OF REG. (EU) NO. 2016/679 ("GPDR”)

This notice describes which of your personal data is collected by Go Global Ecommerce S.r.l., FGF Industry S.p.a., FiloBlu S.P.A. (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR.

In general, we collect your data when you create an account on our online store www.tenc.com (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request and information) and to provide better services, marketing and support for you and other customers, as set out above.

1. Who processes your data: data controllers

Go Global Ecommerce S.r.L, a sole shareholder company, with registered offices at Via L. Colli, 15 10128 Turin, fiscal code and tax code no. 08003340018 (hereinafter “GGE”)

“FiloBlu S.p.A.” (hereinafter “FiloBlu” o “FB”), in Santa Maria di Sala (VE), Via Caltana n. 116/C, codice fiscale e partita IVA, e-mail: privacy@filoblu.com;

FGF Industry S.p.a., Via Zocco 99, 36047 Montegalda, P.IVA n 03315890289 are the joint controllers of your data.

In accordance with Art. 26 GDPR, you are hereby informed that GGE is the controller of your personal data for the purposes of: processing and managing your orders, shipping the products you have bought, providing you with the necessary after-sales support, managing the return of purchased products, complying with taxation law. In accordance with Art. 26 GDPR, you are hereby informed that FGF Industry S.p.a., is the controller of your personal data for the purposes of: managing Store accounts when transitioning to new operators or internalising the services currently entrusted to GGE; helping GGE identify your location in order to abide by the legal or contractual warranties, including managing product return procedures; managing and maintaining the Store; and, subject to your consent, marketing.FiloBlu is the controller of your personal data for the purposes of fraud check, transaction managing trough the payment gateways and invoicing your orders.

2. (DATA PROTECTION OFFICER – DPO)

As per Art. 37 of Reg. 679/2016, the Data Processing Officer (DPO) appointed by FGF can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@fgf-industry.com.
The Data Processing Officer (DPO) appointed by FiloBlu can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@filoblu.com.

3. Which data we process - Type of data processed

Your contact and account data. We will retain the contact information you provide (for example, your first name, surname, address, telephone number, email, country of residence,) when you create an account on the Store, purchase a product and/or take part in our competitions or promotions.

Your payment and invoicing data. We will retain the payment and invoicing data that you provide (for example, credit card number, post code and address) when you purchase a product, for the purpose of managing your order and shipping the products. At your request, we can also retain the payment and invoicing data in order to make future purchases easier.

Website use data. By using our website, you agree for us to process the data from your browser and the device you are using, as well as your IP address (this is the number that identifies a specific device on the internet and that is needed for your device to communicate with websites). We can analyze which site you have come from, what you have done and what you have not done on our website.
4. Where we get your data - Data collection method:

Directly from you. For example, if you register to make a purchase from the Store, create an account, take part in a competition, ask us a question or contact with our call centre. If you do not send us your data, you will not be able to register at the Store and will therefore be unable to purchase any products offered for sale.

Through the use of the Store's features. We use cookies and other technology, such as pixel tags, on our websites and in our emails in order to collect your usage data and to make better targeted promotions. To find out more, please view our Cookie Policy.

5. Why and how long we process your data for - Purpose and legal basis for data processing; retention period

Purpose of processing	Legal basis of processing	Data conservation period
Management of and reply to your specific requests made by contacting us directly.	Consent by Data Subject	24 months
sending newsletters for promotional and commercial purposes	Consent by Data Subject	Until revocation of consent, which can be accomplished in any moment by using the link provided at the bottom of every promotional e-mail (as regards marketing and newsletter activities) or by sending us an e-mail to the contact addresses above
make the website usable (necessary cookie)	legitimate interest of the Data Subject	Indicated in the banner for managing cookies
Improvement of browsing experience (over the experience obtained when user refuses to accept cookies)	Consent by Data Subject, as signaled on website access banner.	Indicated in the banner for managing cookies
Statistical purposes (statistical cookies help to understand how visitors interact with the sites by collecting and transmitting information anonymously	Consent by Data Subject, as signaled on website access banner.	Indicated in the banner for managing cookies

6. Cookies

Si rinvia alla pagina dedicata (https://www.tenc.com/it/cookies-policy) per la descrizione dei cookie e del loro funzionamento.

7. Who we share your data with – personal data recipients

On the understanding that, where required by law, we will obtain your prior consent and carry out any formalities required by the law, we will share your data with the following third parties (acting as external data processors):

Our service providers We may share your data with third parties so that they can provide us with services (for example, couriers, warehousing and logistics companies) but in this case we will enter into an agreement in compliance with Art. 28 GDPR for the purpose of protecting your data. These parties will only have possession of the data required to perform their functions and may use this data only for the purpose of providing services on our behalf or complying with the law.

Where permitted or required by the law, we may also share the data requested by a government body or by another authorised third party or organisation for the purpose of protecting or exercising our rights or those of third parties, or for the purpose of limiting or preventing fraud (including credit card fraud or other fraud that we believe may have occurred during a lottery, promotion or event) and other illegal activities.

8. Minors

Our Store is not aimed at under-16s, but rather at an adult audience. If you are a parent or guardian and you think your child may have transmitted data, you can contact us.

9. Security measures

We adopt the security measures required by the law. We adopt security measures to protect your data. The standard security measures that we use depend on the type of data that we process and meet the legal requirements and the standards of European government agencies.

10. Your rights

You can contact GGE, FiloBlu and FGF Industry S.p.a., to request access to your personal data, modify it, delete it or limit its processing, to oppose its processing, and to request the portability of your data; you can also withdraw your consent at any time (this will not prejudice the lawfulness of the processing on the basis of the consent granted prior to the withdrawal).

When you exercise your right of access, you have the right to know whether your data is currently being processed, what the purpose of the processing is, what categories of data are being processed, who the recipients of your data or categories of recipients are (and, if they reside in a third country, what guarantees this transfer is based on), the retention period for your data (or the criteria for determining the retention period), whether automated processing is being carried out (for example through profiling), what the reason for the processing is, and the origin of the data (when not initially collected by us). You have the right to submit a complaint to the National Data Protection Authority and, at any time, to ask the joint controllers for information about the data processors and parties that are authorised by the data controllers to process your data and the contents of the agreement between the joint controllers under Art. 26 GDPR. You can exercise your rights by contacting either GGE (at the address stated above or by emailing privacy@zerogrey.com) or FGF Industry S.p.a., (at the address indicated above or by emailing info@fgf-industry.com).

In any case, you can modify or withdraw your consent using the Store's settings. You can withdraw your consent to receiving marketing communications. To stop receiving marketing communications, you can access your account and change your choice or follow the instructions in the promotional message you receive. Alternatively you can withdraw your consent by emailing one of the addresses stated above. You can control and disable cookies and other profiling tools. To find out how we use cookies and other profiling tools, click here. You can change your preferences regarding marketing emails and data processing through profiling by using the privacy settings in your account or by writing to one of the email addresses given above.

11. What happens if we change this policy

We may make changes to our privacy policy. We will inform you of any changes, in accordance with the law. We will also publish an updated version on our website. It will have a different date and version number to the one given below. Please visit the site regularly to check for updates.

27th January 2023

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Google Analytics	Statistics	https://policies.google.com/privacy	Array	1
Pinterest	Marketing	https://about.pinterest.com/en/privacy-policy	Array	1
Twitter	Marketing	https://support.twitter.com/articles/20170405-your-privacy-controls-for-tailored-ads	Array	1
New Relic	Statistics	http://newrelic.com/privacy	Array	1

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