If you are a returning customer, please insert your username and password to access the contact form.
If you are a new user, please register by clicking on "Register" and in just a few clicks you will be able to login to your account and ask us any question!
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 9 a.m. to 5 p.m. GMT (London).
Please have your order code ready when you contact us, we will be able to help you in a quicker and more effective way. For offline requests or specific information on the products, we invite you to contact the brand directly.
Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.
Call us at the dedicated number displayed in our contact form.
Please note that our Customer Service is closed on the following days:
01/01/2021
06/01/2021
07/01/2021
05/04/2021*
24/08/2021*
01/11/2021*
08/12/2021*
24/12/2021*
31/12/2021*
*Customer service will be carried out only in the morning, from 8.00 to 12.00 (CET)
Our online store accepts payments by PayPal, Credit Card, Bank Transfer and Skrill. You can choose one of these payment methods after the checkout.
At no time we will be able to accept cash payments, either directly or sent by post.
Please note: This online shop operates from the European Union and all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using a different currency, the currency conversion will be based on the exchange rate of the day of the purchase. There is no extra cost for currency conversion.
PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will bring you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The use of PayPal as an online payment tool is free.
On Ten C you can securely pay by credit card. We accept the following cards: Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.
The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within Ten C or Ten C or over the Internet will have access to your credit card information during and after the moment of purchase.
Your transaction will appear on your bank statement with the description ZerogreyWeb or ZerogreyMaster. The total amount of your order will be reserved immediately on your credit card and afterwards debited on your account.
Orders paid using credit cards are processed faster than those paid via Bank Transfer, as communication of the payment to us is instantaneous.
To ensure you a secure payment transaction, our Payment Department might get in touch with you requesting further information before processing your order. This can influence the delivery time of your order.
You have the option to pay for your purchases using a national Bank Transfer. To make a Bank Transfer, please follow these steps:
IMPORTANT: Make sure to include only the "payment reference number" or unique transaction code in the description or reference field of your bank transfer form and no additional information and to use the Beneficiary Name provided. If the bank details used differ from the ones we provided, it might not be possible for our bank to receive your payment and process your order.
Your order will be processed once the payment has been received and confirmed by our Bank. This usually takes an average of 3 business days although this may take up to 10 business days. As banking delays are beyond Zerogrey Srl's control, we are unable to reserve stock during this period. If you require a faster service, we suggest to choose Credit Card or PayPal as an alternative payment method.
Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.
Skrill is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Skrill account yet, please sign up via www.skrill.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.
Please note that, as an integral part of Zerogrey's return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded the value of the returned product/s only.
We can only refund your order on the same payment method you have used to complete your order.
IMPORTANT: Returned products that have been paid for via national bank transfer will be refunded only by bank transfer. In order to proceed with the refund, you will have to insert your bank details directly into the Return form.
Please remember that your return will be evaluated by our Quality Check Team. We will issue your refund only after this evaluation. Our aim is to make sure that you are always satisfied with your purchases on Ten C Online Store. Please bear in mind that it can take up to three weeks for our warehouse to confirm and process your return. We remind you as well that for orders paid by Credit Card, it can take up to 4 weeks for the refund to appear on your current account with the description Zerogrey or ZerogreyWeb.
For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution.
If you change your mind, you can return your items within 14 days of delivery. We remind you that your return will be evaluated by our Quality Check Team, so it can take up to three weeks to receive confirmation that your order has been accepted or rejected.
Returned products must be unworn, unwashed and unaltered, they must have all the original labels attached and be in their original packaging.
You must complete the online Return Process to register your return on our system (see section "How to return" for more details).
Please bear in mind that you can request an exchange for a different size and/or colour of the same model you ordered. If you wish to receive a different model or style, please select the "Refund product/s" option and you can place a new order.
Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc. Should the item you have selected for exchange not being available, we will automatically issue the refund of the price of the item.
If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse, by postal service or courier, is solely payable by the customer. We suggest you to choose a trackable service, so that it is possible to track your parcel until delivery, and to keep the return receipt to allow further checkings, if needed.
In order to ensure prompt and timely delivery to our valued customers, Ten C Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Below is the list of Countries our online store ships to and an estimated cost of shipment to each Country.
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
No additional amount should be paid to the courier at the moment of delivery.
Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.
Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed after 5 pm. on Friday will be processed the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.
In order to review and verify the information related to your order, please log in into your account on our online store and click on My Orders, then just click on your order number to view its details.
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.
In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
Shipments to the rest of the European Union take approximately two-three days.
Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.
Shipments to the UK for orders over 135 ₤ will be subject to customs duties.
Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.
Ten C is the one and only official online store where you can purchase your favorite Ten C products and receive them directly at home!
Browse our online catalogue to see all the features of our products and place your orders in a few steps: our team will deliver your order directly to the shipping address provided.
%1 Online Store has entrusted the management of our online sales, operations, technology and Customer Experience to Zerogrey, worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.
Placing an order on Ten C is quick and easy!
If the product you wish to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.
After placing your order on Ten C, you will have the possibility to see all its details by logging in into your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Experience Team by clicking on the "Ask now" button next to your order, and make the Return procedure within 30 days of delivery of your order.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of Ten C Online Store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.
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