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If you are a returning customer, please insert your username and password to access the contact form. If you are a new user, please register by clicking on "Register" and in just a few clicks you will be able to login to your account and ask us any question!
Our Customer Service is at your complete disposal for any questions or concerns related to the Online Shop or online purchases. We will answer your questions Monday to Friday from 9 a.m. to 5 p.m. GMT (London).
Please have your order code ready when you contact us, we will be able to help you in a quicker and more effective way. For offline requests or specific information on the products, we invite you to contact the brand directly. Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year. Call us at the dedicated number displayed in our contact form. Please note that our Customer Service is closed on the following days:
*Customer service will be carried out from 8.00 to 16.00 (CET)
Our online store accepts payments by PayPal, PayPal Express, Amazon Pay and Credit Card. You can choose one of these payment methods after the checkout. At no time we will be able to accept cash payments, either directly or sent by post.
Please note: This online shop operates from the European Union and all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using a different currency, the currency conversion will be based on the exchange rate of the day of the purchase. There is no extra cost for currency conversion.
PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will bring you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment. If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse. You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments. The use of PayPal as an online payment tool is free.
On Ten C you can securely pay by credit card. We accept the following cards: Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro. The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within Ten C or Ten C or over the Internet will have access to your credit card information during and after the moment of purchase. Your transaction will appear on your bank statement with the description TenC - FiloBlu. The total amount of your order will be reserved immediately on your credit card and afterwards debited on your account. Orders paid using credit cards are processed faster than those paid via Bank Transfer, as communication of the payment to us is instantaneous.
To ensure you a secure payment transaction, our Payment Department might get in touch with you requesting further information before processing your order. This can influence the delivery time of your order.
Please note that, as an integral part of FiloBlu's return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded the value of the returned product/s only.
We can only refund your order on the same payment method you have used to complete your order.
IMPORTANT: Returned products that have been paid for via national bank transfer will be refunded only by bank transfer. In order to proceed with the refund, you will have to insert your bank details directly into the Return form.
The refund will be issued within 14 days following the quality checks carried out on the returns.Our aim is to make sure that you are always satisfied with your purchases on Ten C Online Store. Please bear in mind that it can take up to three weeks for our warehouse to confirm and process your return. We remind you as well that for orders paid by Credit Card, it can take up to 4 weeks for the refund to appear on your current account with the description TenC - FiloBlu.
For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution.
If you change your mind, you can return your items within 14 days of delivery. We remind you that your return will be evaluated by our Quality Check Team, so it can take up to three weeks to receive confirmation that your order has been accepted or rejected. Returned products must be unworn, unwashed and unaltered, they must have all the original labels attached and be in their original packaging. You must complete the online Return Process to register your return on our system (see section "How to request a refund" for more details).
Please bear in mind that you can request an exchange for a different size and/or colour of the same model you ordered. If you wish to receive a different model or style, please select the "Refund product/s" option and you can place a new order.Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc. Should the item you have selected for exchange not being available, we will automatically issue the refund of the price of the item.
If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse, by postal service or courier, is solely payable by the customer. We suggest you to choose a trackable service, so that it is possible to track your parcel until delivery, and to keep the return receipt to allow further checkings, if needed.
In order to ensure prompt and timely delivery to our valued customers, Ten C Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Below is the list of Countries our online store ships to and an estimated cost of shipment to each Country.
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
No additional amount should be paid to the courier at the moment of delivery.Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.
Please note that the below are starting estimates and can raise depending on final weight of parcel. The exact amount will be displayed at the checkout before you pay.One shipping fee per country: you will pay for one fee despite buying multiple pieces
Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed after 5 pm. on Friday will be processed the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.
In order to review and verify the information related to your order, please log in into your account on our online store and click on My Orders, then just click on your order number to view its details. In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.
In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending. Shipments to the rest of the European Union take approximately two-three days. Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.Shipments to the UK for orders over 135 ₤ will be subject to customs duties.Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.
Ten C is the one and only official online store where you can purchase your favorite Ten C products and receive them directly at home! Browse our online catalogue to see all the features of our products and place your orders in a few steps: our team will deliver your order directly to the shipping address provided. %1 Online Store has entrusted the management of our online sales, operations, technology and Customer Experience to FiloBlu S.p.a, worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.
Placing an order on Ten C is quick and easy! If the product you wish to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.
After placing your order on Ten C, you will have the possibility to see all its details by logging in into your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Experience Team by clicking on the "Ask now" button next to your order, and make the Return procedure within 30 days of delivery of your order.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of Ten C Online Store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.
This notice describes which of your personal data is collected by "FGF Industry S.p.a." and "FiloBlu S.P.A." (hereinafter referred to as "us"), the purposes for this and how it is processed. You will also find the information necessary to exercise your rights under GDPR. In general, we collect your data when you create an account on our online store www.tenc.com (hereinafter "Store"), when you purchase products offered for sale in the Store, when you send us emails or when you call us for assistance. You are hereby informed that the personal data collected during said procedures will be processed in order to respond to your requests, allow you to use the services offered by the Store through the private areas (for example, to process your orders and perform the tasks necessary to do this, including the transactions required for administrative and tax compliance and, at your request and information) and to provide better services, marketing and support for you and other customers, as set out above. 1. Who processes your data: data controllers“FiloBlu S.p.A.” (hereinafter “FiloBlu” o “FB”), in Santa Maria di Sala (VE), Via Caltana n. 116/C, codice fiscale e partita IVA, e-mail: privacy@filoblu.com;FGF Industry S.p.a., Via Zocco 99, 36047 Montegalda, P.IVA n 03315890289 are the joint controllers of your data. In accordance with Art. 26 GDPR, you are hereby informed that GGE is the controller of your personal data for the purposes of: processing and managing your orders, shipping the products you have bought, providing you with the necessary after-sales support, managing the return of purchased products, complying with taxation law. In accordance with Art. 26 GDPR, you are hereby informed that FGF Industry S.p.a., is the controller of your personal data for the purposes of: managing Store accounts when transitioning to new operators or internalising the services currently entrusted to FiloBlu; helping FiloBlu identify your location in order to abide by the legal or contractual warranties, including managing product return procedures; managing and maintaining the Store; and, subject to your consent, marketing. FiloBlu is the controller of your personal data for the purposes of fraud check, transaction managing trough the payment gateways and invoicing your orders.2. (DATA PROTECTION OFFICER – DPO)As per Art. 37 of Reg. 679/2016, the Data Processing Officer (DPO) appointed by FGF can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@fgf-industry.com.The Data Processing Officer (DPO) appointed by FiloBlu can be contacted for any question regarding the processing of personal data of all Data Subjects at the following e-mail: dpo@filoblu.com. 3. Which data we process - Type of data processedYour contact and account data. We will retain the contact information you provide (for example, your first name, surname, address, telephone number, email, country of residence,) when you create an account on the Store, purchase a product and/or take part in our competitions or promotions. Your payment and invoicing data. We will retain the payment and invoicing data that you provide (for example, credit card number, post code and address) when you purchase a product, for the purpose of managing your order and shipping the products. At your request, we can also retain the payment and invoicing data in order to make future purchases easier. Website use data. By using our website, you agree for us to process the data from your browser and the device you are using, as well as your IP address (this is the number that identifies a specific device on the internet and that is needed for your device to communicate with websites). We can analyze which site you have come from, what you have done and what you have not done on our website. 4. Where we get your data - Data collection method:Directly from you. For example, if you register to make a purchase from the Store, create an account, take part in a competition, ask us a question or contact with our call centre. If you do not send us your data, you will not be able to register at the Store and will therefore be unable to purchase any products offered for sale. Through the use of the Store's features. We use cookies and other technology, such as pixel tags, on our websites and in our emails in order to collect your usage data and to make better targeted promotions. To find out more, please view our Cookie Policy.
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